Netsera Digital provides custom web development, SEO, maintenance, and marketing services rather than off-the-shelf goods. Because each engagement involves scoped, hands-on work, this policy explains how deposits, milestone payments, and ongoing subscriptions are handled. It is intended to work alongside — not limit — any rights you have under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection law.

1. Deposits & Project Retainers

Most projects require a deposit to secure our time and begin work. Deposits are refundable in full if we have not yet started any work on your project. Once work has begun, the deposit is non-refundable, as it covers the time, planning, and resources already committed to your project.

2. Milestone Payments

Larger projects are typically billed in milestones (for example: discovery/design, development, and final launch), with each milestone due on delivery or your approval of that stage of work.

Milestones you have approved and paid for are non-refundable, as the corresponding work has been completed and delivered.
If a project is cancelled partway through a milestone, you are only responsible for paying — and only entitled to a refund for — the portion of work completed versus not yet started, assessed in good faith based on time and deliverables.

3. Website Maintenance & Care Plans

Ongoing services such as maintenance, hosting management, or care plans are billed on a recurring (typically monthly) basis.

You may cancel a recurring plan at any time; cancellation takes effect at the end of the current billing period.
We do not provide partial-month refunds for cancellations made mid-cycle, since the plan covers availability and monitoring for that period regardless of how many support requests are made.

4. Third-Party & Pass-Through Costs

Costs we pay on your behalf to third parties — such as domain registration, hosting fees, premium plugin or theme licenses, or stock assets — are non-refundable once purchased, as these are typically non-refundable to us as well.

5. Requesting a Refund

If you believe you are owed a refund under this policy, contact us with your project or invoice details. We will review the request and respond within 5 business days. Approved refunds are returned using the original payment method where possible.

6. Your Statutory Rights

Nothing in this policy limits or excludes any right or remedy you have under the Consumer Protection Act, 2002 (Ontario) or other applicable Canadian consumer protection legislation that cannot be waived by agreement.

7. Contact Us

For refund requests or billing questions, contact us:

Email: admin@netseradigital.com
Phone: +1 (905) 555-0142
Location: Based in Sudbury, Ontario. Serving businesses across Canada.

Refund Policy