Netsera Digital ("we", "us", or "our") operates this website and provides web development, SEO, and related digital services. This Privacy Policy explains what personal information we collect, why we collect it, and how it is used, disclosed, and safeguarded. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private-sector organizations handle personal information across Canada, including here in Ontario.

By using this website or engaging our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information directly from you and, to a limited extent, automatically as you browse our site.

Contact and quote requests: when you submit our contact form, we collect your name, email address, phone number (optional), the service you're interested in, and the message you provide.
Newsletter subscriptions: if you subscribe to updates, we collect your email address.
Client and project information: if you become a client, we collect information necessary to deliver the project — such as billing details, business information, and content or assets you provide.
Automatically collected data: like most websites, we use analytics tools that collect general information such as your approximate location, browser and device type, pages visited, and how you found our site.

2. How We Use Your Information

To respond to inquiries and quote requests;
To deliver, maintain, and support the services you've engaged us for;
To send project updates, invoices, and administrative communications;
To send newsletters or marketing communications, where you've opted in — you can unsubscribe at any time;
To understand how visitors use our site so we can improve it;
To meet legal, accounting, or regulatory requirements.

3. Third-Party Services

We use a small number of trusted third-party services to operate this website and our business. Each processes limited personal information on our behalf:

Google Analytics (GA4) & Google Search Console — website traffic and search performance analytics.
PageSpeed Insights — automated site performance monitoring (does not involve your personal information).
Our email/SMTP provider — used to deliver contact form notifications and replies to you.

These providers may process information outside of Canada. We only work with reputable providers that maintain appropriate security and privacy safeguards.

4. Cookies

This site uses minimal cookies required for basic functionality and, where analytics are enabled, cookies that help us understand site usage in aggregate. We do not use cookies to sell your information or serve third-party advertising.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, financial records kept for tax purposes). Contact form submissions and inactive client records are periodically reviewed and removed when no longer needed.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls, encrypted connections (HTTPS/SSL), and restricted administrative access. No method of transmission or storage is 100% secure, but we work to protect your information to an appropriate standard.

7. Your Rights

Under PIPEDA, you have the right to:

Ask what personal information we hold about you and how it's used;
Request access to, or a copy of, your personal information;
Request correction of inaccurate or incomplete information;
Withdraw consent for us to use your information, subject to legal or contractual restrictions;
Ask us to delete personal information we no longer need to retain.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Email: admin@netseradigital.com
Phone: +1 (905) 555-0142
Location: Based in Sudbury, Ontario. Serving businesses across Canada.